166 Burlington Road
Harwinton, CT 06791
Billing & Privacy Policies
In 1997 the Harwinton Ambulance Association started a billing program to offset the high cost of operating an ambulance service for our community. The intent was to shift some of the burden from the taxpayer to insurance companies that already provide for ambulance transport bills. This is not an uncommon practice for volunteer ambulances in our county and our state. Approximately 61% of the volunteer ambulances in Litchfield County bill their patient's insurance companies.
Unlike larger urban areas, the call volume in Harwinton does not produce enough of a revenue stream from billing to fully support the ambulance. The balance of our funding comes from the town, donations, and fundraising. Additionally, roughly 30% of the people we transport are not town residents and this policy gives us the ability to recoup some of the expense of transporting them.
A patient’s inability to pay has no bearing on whether they do or do not receive emergency medical care. No one will ever be denied emergency medical care based on their inability to pay. This policy should never deter someone from calling 911 in an emergency.
All funds received from billing are used to provide and maintain a strong town based ambulance, while at the same time increase services when possible. Billing your insurance company does not change our not-for-profit status. We are and will continue to be a not-for-profit Emergency Medical Service Corporation. If you do receive a bill, we ask that you forward it to your insurance carrier.
If you do receive a payment check from your insurance carrier, we ask that you forward it to:
Harwinton Ambulance Association
c/o Holdsworth Pelton
Billing Services Division
269 Main Street
Cromwell, CT 06416
If you have any questions, please contact Holdsworth Pelton to whom we have contracted to handle our billing process. You may contact them using the information below. They are experienced in handling the questions you may have.
Office hours are Monday - Friday 9:00 am – 4:00 pm
Toll free number is 800-258-3902
24 hour SECURE fax number is 860-638-1802
Secure website is www.AmbulanceBill.com